February 8, 2025

PLEASE REVIEW THIS POLICY CAREFULLY

The following describes how J TOURNAHU VINEYARD LLC ("Tournahu Vineyards," "we," "us" or "our") uses and disseminates information you provide through www.tournahunapavalley.com and its sub-domains and affiliated sites, as well as J Tournahu Vineyard LLC pages and accounts on Facebook®, LinkedIn®, Instagram®, and YouTube® (the "Sites). If you ever have questions about this Privacy Policy, please contact us at the information below. Please also review our full Terms and Conditions, which also govern your use of the Sites. By using this Site, you are consenting to this Privacy Policy.

COLLECTION OF YOUR PERSONAL INFORMATION

Unless J TOURNAHU VINEYARD LLC ("Tournahu Vineyards") expressly notes otherwise, Tournahu Vineyards does not collect personally identifiable information from users of the Sites. When you visit the Sites, some information about your computer hardware and software is inherently automatically collected, such as your IP address, domain name, browser type, access time and referring website addresses. Tournahu Vineyards typically does not use this information for any purpose, but an example of when this information may be used is in implementing improvements and analyzing the Sites and for troubleshooting purposes. Tournahu Vineyards also utilizes this information to monitor and improve services and to ensure that your use of the Sites is in compliance with the Terms of Use.

Most of Tournahu Vineyards' services do not require any form of registration, allowing you to visit the Sites without telling Tournahu Vineyards who you are. However, when you make purchases through the online store or sign up for wine club memberships, Tournahu Vineyards collects personal data necessary to process your order, including your name, billing address, shipping address, payment information, email address, phone number, and purchase history. Tournahu Vineyards may also collect information about your wine preferences to enhance your shopping experience and provide personalized recommendations. Tournahu Vineyards requires only the information that is reasonably required to enter into a contract with you. Tournahu Vineyards will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with you.

E-COMMERCE TRANSACTIONS AND PAYMENT INFORMATION

When you purchase wine or other products through the online store, Tournahu Vineyards collects payment information necessary to process your transaction. Please note that Tournahu Vineyards does not directly store your complete credit card information. All payment transactions are processed through secure, PCI-compliant third-party payment processors. These processors may retain your payment information according to their own privacy policies and data retention schedules.

Tournahu Vineyards maintains records of your purchases, including products purchased, purchase date, shipping information, and order status for business purposes including order fulfillment, customer service, accounting, and tax compliance. This information may also be used to provide personalized recommendations and special offers based on your purchase history and preferences.

AGE VERIFICATION AND COMPLIANCE

As a seller of alcoholic beverages, Tournahu Vineyards is legally required to restrict sales to individuals who are 21 years of age or older. When you attempt to purchase wine through the online store, Tournahu Vineyards will require age verification. This verification may include collecting your date of birth and requiring an adult signature upon delivery. Tournahu Vineyards may use third-party age verification services to confirm your age eligibility.

By using the online store, you represent and warrant that you are at least 21 years of age. Tournahu Vineyards reserves the right to cancel any order if there is reason to believe it is being placed by someone under the legal drinking age. Information collected for age verification purposes will be retained as required by law and to protect against potential liability.

SHIPPING, FULFILLMENT, AND THIRD-PARTY SERVICE PROVIDERS

To fulfill your orders, Tournahu Vineyards shares necessary personal information with third-party service providers including shipping carriers (such as UPS, FedEx, or other delivery services), fulfillment centers, and warehousing services. These service providers receive only the information required to provide their services, such as your name, shipping address, and contact information. All service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which Tournahu Vineyards discloses it to them.

In states with specific regulatory requirements for alcohol shipments, Tournahu Vineyards may share your information with appropriate state alcohol regulatory authorities as required by law.

DATA RETENTION FOR ORDERS AND ACCOUNTS

For customers who create accounts on the website, Tournahu Vineyards will maintain your personal information for as long as your account remains active or as needed to provide you with services. For transaction data, Tournahu Vineyards retains information according to the following schedule:

- Order and purchase information: 7 years (for tax and accounting purposes)

- Shipping information: 2 years from the date of delivery

- Payment information: Only as long as necessary to complete the transaction (full payment details are not stored by Tournahu Vineyards)

You may request deletion of your account and personal information by contacting Tournahu Vineyards at info@tournahunapavalley.com, subject to Tournahu Vineyards' legal obligations to maintain certain records.

RETURNS, REFUNDS, AND CUSTOMER SERVICE

When you initiate a return, refund, or contact customer service with an issue related to a purchase, Tournahu Vineyards will use your personal information to process your request and resolve your issue. This may include accessing your purchase history, contact information, and payment details. Information about returns and refunds will be stored with your customer record to maintain accurate business records and provide better service in the future.

MARKETING COMMUNICATIONS RELATED TO PURCHASES

When you make a purchase or create an account, Tournahu Vineyards may use your email address to send you:

- Order confirmations and shipping updates

- Information about similar products that may interest you

- Special offers for returning customers

- Wine club membership opportunities

- Invitations to events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, contacting Tournahu Vineyards at info@tournahunapavalley.com, or updating your communication preferences in your account settings. Please note that even if you opt out of marketing communications, you will still receive transactional emails related to your orders.

THIRD-PARTY PAYMENT PROCESSORS AND SERVICE PROVIDERS

The online store uses third-party payment processors to handle credit card and other payment transactions. When you provide payment information, you are providing it to the payment processor and not directly to Tournahu Vineyards. The use of your personal information by these payment processors is governed by their respective privacy policies.

Tournahu Vineyards may also use third-party services for:

- Website hosting and maintenance

- Email marketing and customer relationship management

- Order fulfillment and shipping

- Customer service management

- Analytics and performance monitoring

These service providers have access only to the personal information needed to perform their functions and are contractually obligated to use it solely for the purposes of providing their services to Tournahu Vineyards.